Free Download How To Be Successful On A It Help Desk
Published 1/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 591.29 MB | Duration: 0h 33m
The Beginning Steps In Your IT Career
What you'll learn
What Is A IT Help Desk
What To Expect Working On The Help Desk
How To Deal With Irate Users Who Call The Help Desk
How To Be Successful Working On A Help Desk
Requirements
Have An Interest In Starting A Career As A Help Desk Agent
Curious On What It Takes To Be Successful On A IT Help Desk
Love Helping Solve Technology Related Problems For Users
Description
Embark on a transformative journey towards becoming a skilled and customer-centric Help Desk Agent with our specialized course. "How To Be Successful On A IT Help Desk" is meticulously designed to empower individuals seeking to enter the dynamic field of IT support. This course equips participants with the fundamental knowledge, technical skills, and customer service expertise necessary to excel in the role of a IT Help Desk Agent.Through a combination of informative videos filled with real world advice given by Chris, who has over 20 years of experience in the IT sector, participants will gain a comprehensive understanding of help desk operations and how to be successful. Topics covered include incident management, ticketing systems, basic troubleshooting, and familiarization with common IT tools.The course places a strong emphasis on effective communication, teaching participants how to articulate technical solutions in a user-friendly manner. Furthermore, students will develop critical thinking skills to efficiently diagnose and resolve issues, providing a seamless support experience for end-users.By the course's conclusion, participants will have acquired the foundational skills to handle IT support scenarios and deliver exceptional customer service. Whether you are a career starter or transitioning into IT support, this course is your gateway to a fulfilling and successful journey as a Help Desk Agent.
Overview
Section 1: Introduction
Lecture 1 Introduction To Chris And How To Be Successful On An IT Help Desk
Section 2: What Is An IT Help Desk
Lecture 2 What Is An IT Help Desk
Section 3: What To Expect: Computer, Headset and Call Que
Lecture 3 What To Expect: Computer, Headset and Call Que
Section 4: How To Be Successful On A Help Desk
Lecture 4 How To Be Successful On A Help Desk
Section 5: How To Deal With Different Types Of Callers
Lecture 5 How To Deal With Different Types Of Callers
Section 6: Importance Of Documenting And Creating A Ticket For Each Call
Lecture 6 Importance Of Documenting And Creating A Ticket For Each Call
Section 7: Ways To Find The Answers To A Callers Problem
Lecture 7 Ways To Find The Answer To A Callers Problem
Section 8: Ending Summary And Thank You!
Lecture 8 Ending Summary And Thank You!
Section 9: IT Certifications That Will Improve Your Technical Skills
Lecture 9 IT Certifications That Will Improve Your Technical Skills
The course is for anyone who would like to start their IT career on A Help Desk
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