Linkedin Learning De-Escalating Conversations For Customer Service

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Download Free Download : Linkedin Learning De-Escalating Conversations For Customer Service
mp4 | Video: h264,1280X720 | Audio: AAC, 44.1 KHz
Genre:eLearning | Language: English | Size:563.03 MB
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Files Included :

Spoiler

1 Why youve been unsuccessful with angry customers.mp4 (31.51 MB)
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1 Three reasons situations escalate and how to stop the cycle.mp4 (39.47 MB)
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2 Positive positioning with customers.mp4 (33.87 MB)
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3 The principle of dont push.mp4 (46.34 MB)
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4 Manage expectations with customers.mp4 (38.79 MB)
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5 Be regretful but direct with customers.mp4 (29.62 MB)
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1 Recognize the customers emotions.mp4 (31.57 MB)
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2 Reframe the conversation.mp4 (29.79 MB)
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3 Resolve the customers issue.mp4 (11.5 MB)
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1 Listen with the intent to understand.mp4 (27.14 MB)
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2 Use partnering language with customers.mp4 (20.55 MB)
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3 Dealing with your own frustration.mp4 (34.16 MB)
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4 Dealing with demanding customers.mp4 (28.74 MB)
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1 When a customer asks for a manager.mp4 (27.65 MB)
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2 When a customer disagrees with your policy.mp4 (55.37 MB)
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3 Yelling or cursing customer.mp4 (26.89 MB)
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4 Customers request is not possible.mp4 (31.48 MB)
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1 Start stop continue exercise.mp4 (18.56 MB)
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Glossary De Escalating Conversations Customer Service.zip (23.88 KB)
ZIP

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